Last updated: 29 September 2026
Shrimo Innovations Private Limited sells downloadable software, digital tools, and related digital products through its website and customer account platform.
Because our products are delivered digitally and may be accessed or downloaded shortly after order approval, returns and refunds work differently from physical products.
1. Digital Products and Software
Once a digital product, software file, licence, download link, or product access has been provided to the customer, the order is generally considered fulfilled and is not eligible for return simply because the customer changes their mind.
We recommend reviewing the product description, supported platform, system requirements, features, pricing, update terms, and other relevant information before placing an order.
2. When a Refund May Be Considered
A refund may be considered in situations such as:
- The same order was charged more than once.
- Payment was successfully received but product access was not provided.
- The purchased file cannot be downloaded because of a problem on our side.
- The product delivered is materially different from the product ordered.
- A verified technical issue prevents the software from functioning as described and our support team is unable to resolve it.
- An order was cancelled before digital access or the download was provided, where applicable.
Approval of a refund may require us to verify the order, payment, download history, technical issue, and customer information.
3. Non-Refundable Situations
Refunds will normally not be provided when:
- The product has already been successfully downloaded or accessed and the customer simply changes their mind.
- The customer’s computer or operating system does not meet clearly stated system requirements.
- The customer is unable to use the software because of third-party software, device restrictions, antivirus settings, network restrictions, or unsupported environments.
- The customer has lost access to their email account.
- The customer has downloaded the product and later decides they no longer need it.
- A promotional or discounted price changes after the customer’s purchase.
- A newer version of the product is subsequently released, unless the purchase specifically included upgrade rights.
Nothing in this section limits any rights that cannot legally be excluded under applicable law.
4. Download Links
Secure download links may expire after a limited period for security reasons.
An expired download link does not necessarily mean that your product entitlement has expired. Eligible customers may request a new download link or access available downloads through their Shrimo customer account.
Where applicable, download access may depend on the update, upgrade, support, or entitlement terms associated with the original purchase.
5. Software Updates
Access to future versions depends on the update policy shown for the product at the time of purchase.
A product may include:
- Lifetime updates.
- Updates for a specified period.
- Updates within a particular major version.
- No future upgrades unless purchased separately.
The product or order terms shown at the time of purchase will apply.
6. Duplicate Payments
If you believe you have been charged more than once for the same order, please contact us with:
- Customer name.
- Registered email address.
- Order number.
- Payment reference, UTR, or transaction ID.
- Any other information reasonably required to verify the duplicate payment.
Once verified, an eligible duplicate payment may be refunded to the original payment method where possible.
7. Processing Approved Refunds
Approved refunds will generally be initiated through the original payment method where possible.
After a refund has been initiated, the time required for the amount to appear in your account depends on the payment gateway, bank, card issuer, UPI provider, or other payment service involved.
Where a refund cannot be returned through the original method, we may contact you for an appropriate alternative, subject to verification.
8. Order Cancellation
For manually verified orders, you may request cancellation before the order is confirmed and before product access is issued.
Once a downloadable product has been delivered or access has been provided, cancellation may no longer be available except where required by applicable law or where the order otherwise qualifies under this policy.
9. Refund Requests and Review
To request a refund or report a payment or delivery issue, contact Shrimo support with your order number and registered email address.
We may request supporting information such as:
- Payment reference or UTR.
- Screenshots.
- Download or access details.
- Device or system information.
- Error messages.
- Other information reasonably required to review the request.
Submitting a refund request does not automatically guarantee approval.
10. Contact Us
For refund, payment, order, or download-related assistance, contact:
Shrimo Innovations Private Limited
Website: https://shrimo.com/
Customer Portal: https://app.shrimo.com/
Support Portal: https://app.shrimo.com/support/
Email: info.shrimo@gmail.com
Phone: +91 9907472038
Registered Address: Chakkar Road, Narmadapuram – 461001, Madhya Pradesh, India
GSTIN: 23ABOCS3996D1ZZ
CIN: U63999MP2024PTC073074
Please include your order number and registered email address so we can locate your purchase.
This policy does not limit any rights that may be available to customers under applicable law.