Terms and Conditions – Shrimo Innovations

Last Updated: 29 September 2026

Welcome to the digital product and software sales platform operated by Shrimo Innovations Private Limited.

These Terms and Conditions govern your use of our website, customer account, checkout, payment services, digital product downloads, software updates, invoices, and related services.

By accessing our website, creating an account, placing an order, making a payment, or downloading a product, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not place an order or use our digital products.

1. Business Information

Legal Name: Shrimo Innovations Private Limited

Website: https://shrimo.com/

Sales & Customer Account Portal: https://app.shrimo.com/

Email: info.shrimo@gmail.com

Phone: +91 9907472038

Registered Address: Chakkar Road, Narmadapuram – 461001, Madhya Pradesh, India

GSTIN: 23ABOCS3996D1ZZ

CIN: U63999MP2024PTC073074

Shrimo Innovations Private Limited operates the website, customer accounts, checkout, payment workflows, digital product delivery, invoices, support, and related services described in these Terms.

2. Digital Products

Products offered by Shrimo Innovations Private Limited may include:

Windows Software
Desktop Applications
Digital Utilities
Downloadable Files
Software Updates
Digital Tools
Other Electronically Delivered Products

Unless explicitly stated otherwise, products sold through this platform are digital products and no physical product will be shipped.

Product descriptions, screenshots, supported platforms, current versions, system requirements, prices, update terms, and other information will be displayed on the relevant product page where applicable.

3. Customer Responsibility Before Purchase

Before placing an order, you are responsible for reviewing the product information carefully.

You should check:

Product Name
Product Features
Supported Operating System
System Requirements
Current Version
Price
GST Information
Update or Upgrade Policy
Product Screenshots
Any Usage Requirements

You should only purchase a product if it meets your requirements.

4. Customer Accounts

You may be required to create or use a Shrimo customer account when purchasing a product.

Your customer account may provide access to:

Purchased Products
Order History
Invoice History
Available Downloads
Eligible Software Updates
Product Entitlements
Account Information

You are responsible for keeping your account credentials confidential.

You must not share your password or allow unauthorized persons to use your account.

5. Using the Same Account for Future Access

Purchased products may remain associated with the customer account used during the original purchase.

We recommend using the same email address for future purchases so that eligible products, orders, invoices, and upgrades can remain connected to the same account.

If you use a different email address or create another account, purchases may not automatically appear together.

6. Prices

All prices displayed on our website are shown in Indian Rupees unless stated otherwise.

Prices may change at any time.

A price available during a promotion, launch period, sale, or limited-time campaign may not remain available after that promotional period ends.

The price applicable to your order will generally be the price shown when the order is placed, subject to payment verification and correction of obvious pricing errors.

7. GST and Taxes

Applicable GST may be included in or added to the displayed product price depending on how the product is configured.

Where applicable, invoices may show:

Taxable Value
CGST
SGST
IGST
Total GST
Grand Total

The applicable tax treatment may depend on factors including the customer’s billing state, place of supply, GSTIN, and applicable tax rules.

Customers are responsible for providing accurate billing and GST information when required.

8. Billing Information

Please provide accurate billing information at checkout.

This may include:

Customer Name
Company Name
Billing Address
State
PIN Code
GSTIN
Email Address
Phone Number

Invoices may be generated using the information available on the order at the time the invoice is created.

If you provide incorrect information, we may not always be able to modify an invoice after it has been issued.

9. Payment Methods

Available payment methods may include automated payment gateways and manual payment options.

The payment methods available to you may vary depending on system availability, order type, or administrative settings.

10. Automated Payments

When an automated payment method is available, the transaction may be processed through a third-party payment gateway.

An order will only be treated as paid after the payment has been successfully confirmed by the applicable payment system or by us.

A payment attempt that appears in your browser does not necessarily mean that the payment has been successfully received.

11. Manual Payment

A Manual Payment option may be made available when automated payment processing is unavailable or when manual verification is required.

Manual payment instructions may include:

QR Code
UPI Details
Payment Link
Payment Instructions

You must pay the exact order amount unless otherwise instructed.

You may be asked to submit:

Payment Screenshot
UTR Number
Transaction Reference
Payment Reference

Submitting payment proof does not by itself confirm the order.

12. Manual Payment Verification

Manual payments may be reviewed by our team before the order is approved.

Verification usually takes up to 24 hours. During weekends or public holidays, verification may take 1–2 business days.

We may verify information including:

Payment Amount
Payment Date and Time
UTR Number
Transaction Reference
Payment Screenshot
Customer Information
Order Number

An order may remain On Hold until verification is complete.

We may reject a payment proof if it appears incorrect, incomplete, unrelated, unsuccessful, duplicated, altered, or unverifiable.

13. Order Status

WooCommerce order statuses may include:

Pending Payment

Your order has been created, but payment has not yet been confirmed.

On Hold

Your order or payment proof has been received and is awaiting verification.

Processing

Payment has been confirmed and your order or product access is being prepared.

Completed

Your order has been successfully completed and eligible product access may be available.

Failed

The payment attempt was unsuccessful.

Cancelled

The order has been cancelled.

Refunded

A refund has been processed according to the applicable refund terms.

14. Order Confirmation

An order is not considered fully confirmed merely because you submitted the checkout form.

An order may require:

Successful Payment
Payment Verification
Fraud Review
Manual Verification
Administrative Approval

We reserve the right to hold or cancel an order where payment cannot be verified or where we reasonably suspect fraud, misuse, or unauthorized activity.

15. Digital Product Delivery

After your order is confirmed, your product may be delivered through:

Secure Download Email
Shrimo Customer Account
My Products Section
WooCommerce Download Access

You may receive an email containing:

Order Confirmation
Invoice
Product Download Link
Product Version Information
Customer Account Information
Download Instructions

16. Secure Download Links

For security purposes, some product download links may be temporary.

For example, a generated secure download link may remain active for approximately:

10 Minutes

Temporary download-link expiry does not necessarily mean that your ownership or entitlement has expired.

If your product entitlement remains active, you may be able to generate or receive a new secure download link.

17. Expired Download Links

If a download link expires, do not place another order for the same product solely because the link has expired.

You should first:

Sign In → My Account → My Products

If your product entitlement remains active, you may be able to obtain another download.

You may also contact us for assistance.

18. Email Delivery

Order and product-access emails may be sent to the email address associated with your order.

Emails may include:

Order Confirmation
Payment Confirmation
Invoice
Download Link
Account Information
Product Updates
Upgrade Notifications

You are responsible for entering a valid and accessible email address.

19. Spam, Junk and Promotions Folders

Email providers may sometimes filter transactional emails.

If you do not receive an expected Shrimo email, please check:

Inbox
Spam
Junk
Promotions
Updates

You may also search your mailbox for Shrimo Innovations Private Limited, Shrimo, or your order number.

If you locate one of our legitimate messages in Spam or Junk, you may mark it as Not Spam to improve future delivery.

20. Download Access Through Your Account

Eligible products may remain accessible through your customer account even after the original email download link has expired.

From your account, you may be able to:

View Purchased Products
Download Eligible Products
Generate a Fresh Download Link
View Current Versions
Access Eligible Updates
View Orders
Download Invoices

Availability depends on the entitlement associated with your purchase.

21. Product Updates and Upgrades

Software products may receive updates or new versions.

Whether you are entitled to future versions depends on the upgrade policy applicable to your purchase.

A product may include:

Lifetime Updates
Updates for a Limited Period
Updates Within a Particular Version
Selected Future Versions
No Future Updates

The update policy displayed or communicated at the time of purchase will apply.

22. Future Versions

If an eligible updated version becomes available, it may appear in your Shrimo customer account.

For example:

Purchased Version: 1.0.5

Latest Version: 1.1.0

Upgrade Access: Active

Eligible customers may then be able to download the newer version using the same account.

Release of a newer version does not automatically mean that every previous customer is entitled to it.

23. Software Licence

Unless otherwise stated, purchasing software grants you a limited right to use the product according to the licence terms associated with that product.

Purchasing software does not transfer ownership of:

Source Code
Copyright
Trademark Rights
Product Branding
Intellectual Property
Distribution Rights

All intellectual property rights remain with the applicable owner.

24. Prohibited Sharing and Distribution

Unless expressly permitted, you must not:

Redistribute the Software
Resell Downloaded Files
Upload the Product to Public File-Sharing Services
Publish Private Download Links
Share Account Credentials
Circumvent Download Restrictions
Reverse Engineer the Product Where Prohibited by Law
Remove Copyright or Ownership Notices
Represent the Product as Your Own

A download link or purchased software file is provided for the authorized customer’s use according to the applicable licence.

25. Product Compatibility

You are responsible for ensuring that your device meets the product’s stated requirements.

A product may require:

Supported Windows Version
64-Bit Operating System
Sufficient Storage Space
Internet Connection for Download
Certain System Components

Compatibility information may vary between product versions.

26. Internet Connection

An internet connection may be required for:

Purchasing the Product
Downloading the Product
Accessing Your Account
Receiving Updates
Generating Secure Download Links
Contacting Support

Whether the installed application itself requires an ongoing internet connection will depend on that particular product.

27. Software Installation

You are responsible for installing the software on a compatible system.

You should follow any provided installation instructions.

Security software, antivirus programs, Windows permissions, third-party applications, network restrictions, or system configuration may sometimes affect installation or operation.

28. Product Changes

We may update digital products from time to time.

Updates may include:

Bug Fixes
Performance Improvements
Interface Changes
Security Improvements
Feature Changes
Compatibility Improvements

We may also discontinue older versions where reasonably necessary.

29. Invoices

Eligible orders may receive a tax invoice.

Invoices may be:

Sent by Email
Attached as a PDF
Available Through Your Account
Resent by an Administrator

The invoice identifies Shrimo Innovations Private Limited as the legal seller and invoice issuer.

30. Invoice Information

Invoices may include:

Invoice Number
Order Number
Invoice Date
Seller Information
Customer Information
GSTIN
Product Details
Taxable Value
CGST
SGST
IGST
Grand Total
Payment Method

Invoice records may be retained for taxation, accounting, audit, and legal purposes.

31. Refunds and Returns

Digital products are generally treated differently from physical goods because access may be provided immediately and digital files cannot practically be returned after delivery.

Refund eligibility is governed by our separate Refund & Returns Policy.

You should review that policy before purchasing.

Refunds may be considered in circumstances such as duplicate payment, verified delivery failure, or other qualifying situations described in the Refund & Returns Policy.

32. Incorrect Purchases

Please review the product description and system requirements carefully before ordering.

A refund may not be available merely because:

You Changed Your Mind
You Purchased the Wrong Product
Your Device Does Not Meet Clearly Stated Requirements
You No Longer Need the Product
A Promotional Price Later Changed
You Did Not Use the Product

Any refund consideration remains subject to our Refund & Returns Policy and applicable law.

33. Duplicate Payments

If you believe you have been charged more than once for the same order, contact us with:

Order Number
Customer Name
Registered Email Address
Payment Reference
UTR Number
Transaction Details

Once verified, an eligible duplicate payment may be refunded.

34. Payment Deducted but Order Not Confirmed

If payment has been deducted but the order remains Pending or On Hold, please do not immediately make another payment.

Payment gateways and manual payment verification may sometimes require additional processing time.

35. Customer Support

Support may be available for matters including:

Payment Verification
Order Confirmation
Invoice Delivery
Account Access
Download Access
Expired Download Links
Product Delivery
Eligible Upgrade Access

When contacting us, please provide your order number and registered email address where available.

36. Accuracy of Information

We make reasonable efforts to provide accurate product, price, availability, and service information.

However, occasional errors may occur.

If we identify an obvious pricing, product, tax, or technical error before fulfilling an order, we may contact you to correct the order or cancel it where necessary.

37. Third-Party Services

Our website may rely on third-party services including:

WooCommerce
WordPress
Payment Gateways
Hosting Providers
Email Providers
Security Services
Analytics Services
Other Integrations

The availability and operation of these services may be subject to their own terms and policies.

38. Website Availability

We aim to keep the platform available and operational.

However, we do not guarantee uninterrupted availability.

Access may occasionally be affected by:

Maintenance
Hosting Issues
Network Problems
Payment Gateway Downtime
Security Events
Software Updates
Third-Party Service Interruptions
Events Beyond Our Reasonable Control

39. Suspension or Termination of Access

We may suspend or restrict access where we reasonably believe there has been:

Fraud
Unauthorized Payment
Chargeback Abuse
Download Abuse
Account Sharing
Product Piracy
Security Circumvention
Violation of These Terms

Where appropriate, we may contact the customer before or after taking such action.

40. Intellectual Property

The Shrimo website, branding, software, product materials, documentation, graphics, and related content may be protected by copyright, trademark, and other intellectual property laws.

Nothing in these Terms grants you ownership of our intellectual property.

41. Limitation of Liability

To the extent permitted by applicable law, Shrimo Innovations Private Limited will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use a digital product or platform.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

42. Privacy

Your use of our website and services is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, and protect personal information.

By using the platform, you acknowledge that your information will be handled in accordance with the applicable Privacy Policy.

43. Refund & Returns Policy

Our Refund & Returns Policy forms part of these Terms and Conditions.

Where there is a question relating specifically to refund eligibility, the Refund & Returns Policy should be read together with these Terms.

44. Changes to These Terms

We may update these Terms and Conditions from time to time.

Changes may be made to reflect:

Product Changes
Platform Changes
Payment Changes
Security Requirements
Tax Requirements
Legal or Regulatory Changes
New Services or Features

The latest version will be published on this page with an updated Last Updated date.

45. Governing Law

These Terms and Conditions are governed by the applicable laws of India.

Subject to applicable consumer protection and other mandatory laws, disputes relating to these Terms or purchases made through our website will be subject to the appropriate jurisdiction in Madhya Pradesh, India.

46. Contact Information

If you have questions about these Terms and Conditions, your order, payment, invoice, or product access, contact:

Shrimo Innovations Private Limited

Website: https://shrimo.com/

Customer Portal: https://app.shrimo.com/

Email: info.shrimo
@gmail.com

Phone: +91 9907472038

Registered Address: Chakkar Road, Narmadapuram – 461001, Madhya Pradesh, India

GSTIN: 23ABOCS3996D1ZZ

CIN: U63999MP2024PTC073074